Eurofiber Appoints Nicole Hoebink as Group Director Customer Process Excellence
Eurofiber has appointed Nicole Hoebink as Group Director Customer Process Excellence, effective 15 July 2025.
Nicole Hoebink has over 20 years of experience in senior management roles in Operations and Customer Service. She began her career at SNS Bank, where she held various management positions. From 2008 to 2013, she worked at Mandemakers Group as Manager Customer Service, Technical Service, and Sales Operations. In 2013, she entered the telecom industry as Director Customer Service and Business Partner Support at Telfort, followed by roles as Head of Customer Service at Vodafone Netherlands and later Director Installation and Maintenance Customer Operations at VodafoneZiggo. Most recently, she served as Director Operations / COO at Dutch car glass repair and replacement company Carglass, a part of Belron Group.
At Eurofiber, Nicole will report to COO Eric Kuisch and will focus on designing and implementing high-quality customer processes and further enhancing customer satisfaction.
Eurofiber is growing fast in the four markets we serve, and we want to ensure that we maintain our high customer satisfaction and organizational efficiency in the process. Nicole has shown throughout her career that she is both an expert and a leader in the field of Customer Service and Processes. We are thrilled to welcome her to the Eurofiber team.
Eurofiber’s growth story is very inspiring, as is their commitment to continuously improve customer experience. I am looking forward to bringing in my expertise on how to organize our processes and people in a way that we continue to exceed customer expectations.