Complaints: something not going well?
We are dedicated to maintaining a good and transparent relationship with our suppliers. That is why we do everything in our power to ensure our co-operation works for you. Each expression of dissatisfaction of any of the parties we work with, we see as a signal that something may have gone wrong. It may occasionally occur that agreements are not fulfilled to your satisfaction. If that is the case, we would like to rectify that problem. We are a reliable customer, and will work with you to find a solution.
Would you like to submit a complaint?
As our supplier, you have an Eurofiber contract manager. You can contact that person to discuss your complaint. Your contract with Eurofiber specifies who you can contact. Are you still not entirely satisfied with the solution? Please be aware that you can also submit your complaint via:
- Email: complaints@eurofiber.com
- Letter:
- Eurofiber
- Attn. Legal & Corporate Affairs
- PO Box 7072
- 3502 MA Maarssen, The Netherlands
We prefer communicating by email.
When submitting a complaint, always include the following details so we can quickly assist you.
- Your first name and surname
- Your email address (personal or work email)
- Company name
- Phone number where we can reach you during the day
- Description of your complaint
- What would be your preferred solution?
Who will handle your complaint?
All complaints are processed by the Legal & Corporate Affairs department. This is an independent department within Eurofiber that guarantees objective processing of your complaint. Complaints are resolved by email. We will send you a complaint registration number to help track the response.
When can you expect our reply?
All complaints are picked up by the Legal & Corporate Affairs department within 1 business day. You will be notified that the complaint has been received. We will do best efforts to send you a clear and substantive response within 5 business days. To accurately assess the situation, Eurofiber will contact you within these 5 business days. Has Eurofiber assessed the situation and determined that your complaint is valid? Then Eurofiber will make every effort to resolve your issue within 4 weeks.