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Major outage Mechelen

Location—MECHELEN

Reference number—219742

Report date—8/20/2023 at 20:40

Dear customer,

 

The issue was resolved at 02:22. Hardware replacement was not necessary.

Incident resolved

Updates

Sorted by — Most recent

  • Resolved
    8/21/202310:43

    Major outage Mechelen

    The Engineer went to the location and observed that the link is up and fortunately still stable for at least 5 hours now.

    We will keep monitoring this and if needed replace this device within an Plannedwork as per procedure.

  • Resolved
    8/21/202304:23

    Update

    The engineer arrived at location and will investigate the issue.

  • Resolved
    8/21/202301:29

    Update

    The engineer has been planned to arrive at the site with ETA 7:00.

  • Resolved
    8/20/202322:44

    Update

    We noticed that the device is down again.

    We will send a new engineer to check the issue.

  • Resolved
    8/20/202322:18

    Resolved

    Engineer performed a reboot and the device is up again.

  • Resolved
    8/20/202322:03

    Engineer arrived

    The engineer arrived at location and is investigating the issue.